My Work

The work I do is complementary therapy. That means that I am a complementary healthcare provider. I am not a licensed medical doctor, psychologist, psychiatrist, counsellor or social worker. I do not offer medical advice and advise you to always consult with your doctor before making any important lifestyle changes.

My work draws from my coaching and Neuro-Linguistic Programming (NLP) training and my own personal journey of healing from chronic illness, including severe Postural Orthostatic Tachycardia Syndrome (PoTs), Fibromyalgia, ME/CFS, Small Fibre Neuropathy, MCAS, Gastroparesis/IBS and Reactive Hypoglycaemia.

I work specifically with the Gupta Program and am a Level 3 Junior Gupta Coach. I meet regularly with the other coaches and have ongoing supervision. I am committed to my continued professional and personal development.

I hold the relevant practitioner insurance within the UK.

Confidentiality

To work with you I will require a contract of confidentially as outlined in this document. Coaching often involves the disclosure of sensitive and personal data, so confidentiality is important, and any sharing should remain between us.

I am bound by my personal Code of Ethics, which includes responsibility to manage your information confidentially in line with GDPR as outlined in the Data Protection Policy.

My supervisor will know about our coaching relationship, and they are also bound by this contract of confidentiality. I am the only person who has access to your records. I may make recordings during our sessions and occasionally these might be viewed by my supervisor to aid in my development but only with your express permission.

There are two reasons why I might speak about you to another person, in which case your identity would be kept confidential:

1. During supervision, coaching or therapy I may discuss aspects of my work. These scenarios are in themselves confidential between myself and my supervisor, coach or therapist.

2. I may wish to seek guidance or ask for suggestions from the team of Gupta Program Coaches.

There are also situations in which I have a moral and legal obligation to break confidentiality:

1. Where you have provided a written consent for confidentiality to be broken and for information to be shared with another person or organisation.

2. Where I am compelled to by a court of law.

3. Where the information is of such gravity that confidentiality cannot be maintained. This includes instances in which I consider you, the client, or others to be in imminent danger and requiring outside assistance.

I will always attempt to speak to you before breaking confidentiality.

Our Relationship and Outcomes

I will always endeavour to remain honest with you and ask that you endeavour to remain honest with me so that we may work effectively together.

Please understand that I am not responsible for your outcomes; my job is to show you the opportunities and possibilities available to support you in your own healing process. I will support you the best way I can with your recovery journey.

I will sometimes ask you to complete tasks between sessions, always with your agreement. If you do not believe you can do a task, please be honest and open so we can discuss.

We will meet via Zoom and you will be sent a link to the session by me.

We will always meet at an agreed time and day, please meditate before the scheduled coaching session and be ready with a notebook and any current questions and what you would like to bring to the session. Please sit ready at least 5 minutes before your session and ground yourself (using your holding if you have one) this will help get the most out of our sessions together.

It would help you to keep the following in mind as you progress through your coaching:

• Never push beyond what feels doable. Reclaiming your health is not about driving yourself, it is about learning to honour and listen to your deepest needs.

• Be ready to share your difficulties with a safe and supportive friend and family. Reaching out, making connections, and asking for support is especially important. Honour your need to be alone during this time, all the while being careful not to become isolated.

• Make time every day to work towards your goal. It helps to make it a priority by scheduling it into your life before you schedule other appointments.

If you find you are not meeting your commitments, I encourage you to talk to me about this so as we can explore this issue together.

If you need to reschedule, I would appreciate 48 hours’ notice. If either of us has an emergency, we will reschedule our session as soon as possible as it is best to keep to the agreed schedule. I will leave an emergency message via email, or WhatsApp if I must cancel at the last minute. If you do cancel less than 48h before the session, you may still be charged for the session.

I would recommend keeping your appointment even if you are feeling unwell or experiencing a dip, it can often be a pivotal time to do a session and access the issues directly related to the symptoms.

It is important to note that Gupta Coaching is not a talking therapy, talking therapies work only with the conscious mind. I work with the subconscious mind using both Gupta and other techniques to help you challenge and change your old patterns, beliefs, and behaviours for the benefit of your health.

Problems

If I say or do something that upsets you or simply does not feel right, please talk about it with me so that we have every chance to resolve it and move forward. I endeavour to act constructively to all feedback and not take anything you say personally, and I commit to review my work regarding your feedback to maintain good practice. The coaching relationship thrives upon honesty.

Be assured there will be no judging or condemning from me, only loyal support. I am here for you with professionality and a heartfelt wish for a good connection between us, wanting the best for you.

If an issue cannot be resolved, with your permission, I may ask my supervisor to mediate.

Please do not cease our coaching relationship without first making the time to discuss your decision with me. This is about becoming clear and possibly being able to leave without feeling bad about it. If we decided to terminate our agreement, please feel free to find another coach or I may refer you to another coach who has a different set of skills.

Payments

Sessions are kept as close to 60 minutes as possible, although this is not always possible when working on the mind map or deeper patterns. At my discretion, your session may be extended but limited to a maximum of 75 minutes. Should more time be needed I will ask you to book an additional session.

Fees are payable before a session commences.

A session will not take place if there is an outstanding balance from a previous session.

Refunds

No refunds are available once a session has been reserved and paid for. Please

note that opportunity is offered before booking to talk in person about the sessions

and what your expectations are.

Payment methods

For UK, payments are made via Bank Transfer

For International Clients, payments are made via PayPal or a Transfer Service such as Wise.com

*All fees for these services are payable by the client and are not to be deducted from my fee. (Wise seem to have the lowest fees but you can check and decide depending on what country you are in.)

Time Zone Differences

Time Zone Differences - I practice from the UK, so my time zone is either GMT or

in summer it is BST, and this is the time zone that I will state when booking

appointments. If you are outside of the UK, please do check time differences for

your country and ensure that you book an appropriate time slot and attend at the

confirmed UK appointment time.

Technical Difficulties

Please test your software and hardware prior to our first session. This includes the suitability and stability of your internet connection for video and sound calls, clear sound (test microphone and speakers), clear video (test camera) and ensure your computer power source is connected or fully charged for the duration of the call.

You should allow yourself extra time before your first session to download and install the Zoom Application onto your device.

Extra Time

You may contact me by text via email, Whatsapp or Facebook Messenger between sessions with clarifying questions or queries directly related to our session up to a maximum of 7 sentences. I am happy to provide this extra level of service free of charge.

Should you require more support I offer up to 10 minutes (reading, listening and replying) such as communication via audio message, watching or reading extra material, questions not related to our last session, this is an additional service which will be billed with your next session invoice, or at the end of the month (whichever is soonest) to the nearest minute based on my hourly rate. I may recommend you book an additional session if your question is complex or takes more than 10 minutes.

I will strive to answer messages on all platforms within 2 working days.

Recording Sessions

I will record sessions only with your permission, recordings will be kept confidential as per my Data Protection Policy.

As mentioned above, I might occasionally like to share a recording with my supervisor for review and guidance on my coaching, I would always ask your permission first and you will have the option to decline.

For international clients: All therapy and counselling services are undertaken in accordance with the laws of the practitioner's own country and any disputes will be subject to that country's law.